Privacy Policy

1. Who We Are

Tesseract SpA is a technology company based in Chile focused on software development, gaming, and backend solutions for developers and businesses. PraxSuite is one of our primary platforms, allowing users to build, manage, and scale data-driven systems.

2. What Data We Collect

We may collect and process the following types of personal and system data:

Personal Identification Information

• Name, email address, phone number
• Company or organization name
• Billing address and payment information
• Usernames and passwords (hashed)

Technical Information

• IP address and device information
• Browser type and version
• Operating system and usage logs
• Cookies and session data

Usage Data

• Pages visited, actions taken, interactions
• Login activity and access timestamps
• User-generated content and API usage in PraxSuite

Third-Party Data

• OAuth logins (e.g. Google, Microsoft)
• Connected calendar or email services (only with user permission)

3. How We Use Your Data

We use your data to:

• Provide, improve, and maintain our services
• Manage user authentication and permissions
• Process payments and send billing notices
• Communicate with you about your account, updates, or support
• Ensure legal compliance and prevent fraud
• Analyze usage trends and product performance
• Deliver personalized content and features (optional)

4. How We Store and Protect Your Data

• All data is stored in secure cloud environments with access control
• We use industry-standard encryption (TLS, HTTPS, AES) for data in transit and at rest
• Passwords are never stored in plain text; we use salted hashes
• Backups are performed regularly and stored securely
• Access to personal data is limited to authorized personnel

5. Data Retention

We retain user data:

• For as long as your account is active
• For up to 10 years for financial records or legal compliance
• User-created content in PraxSuite can be deleted at any time by the user
• After account termination, data may be archived for up to 30 days, then purged unless legally required to retain it

6. User Rights

You have the right to:

• Access and request a copy of your personal data
• Request correction or deletion of your data
• Withdraw consent at any time (where applicable)
• Object to certain data uses, such as direct marketing
• File a complaint with a data protection authority if you believe your rights are being violated

To exercise your rights, contact us at: contact@tesseractsoftwares.com

7. Cookies and Tracking

We use cookies and similar technologies for:

• Session management
• Analytics and performance monitoring
• Remembering preferences

You may opt out or adjust cookie preferences via your browser settings.

8. PraxSuite-Specific Policies

PraxSuite is a backend platform built with multi-tenancy, designed for developers and businesses.

• Each user's data and backend environment are isolated by design
• Tenants manage their own custom data structures, users, and permissions
• We do not access tenant data unless explicitly required for support or maintenance
• API access is secured via tokens, OAuth, or custom authentication options
• Logs may be analyzed in aggregate for system health and abuse detection

9. Third-Party Services

We may use trusted third-party processors such as:

• Payment processors (e.g., Stripe, PayPal)
• Cloud providers (e.g., Microsoft Azure, Amazon AWS)
• Email providers and CRM platforms

These vendors are bound by contracts and data protection obligations. We do not sell your personal data to third parties.

10. International Data Transfers

If you access our services from outside Chile, note that your data may be transferred to and processed in countries with different data protection laws. We take steps to ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect data from minors. If you believe a minor has provided us data, contact us for immediate removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified via email or in-app alert when significant changes occur. Continued use of our services after changes indicates your acceptance.

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For any questions or privacy-related concerns, contact:

Tesseract SpA

Email: common.contact.email

Website: https://tesseractsoftwares.com